Customers are the most important group of stakeholders for any business and so, nurturing relationships with them is crucial. They remain at the receiving end of value and are indeed the reason for the business existence. Hence, the business is borne with the task of exchanging information with them through customer surveys and customer feedback forums. The traditional medium usually employed such as phone calls, visits, etc. comes at a cost and sometimes impossible to achieve.
Therefore, one tool that can be explored for this purpose is the Google Forms. It remains an incredibly popular tool that can be used to generate forms to gather information from a particular audience. It is very effective and easy to use. However a lot of small businesses are yet to identify with it because they do not know how and what to use it for, or they do not know the immense benefits offered by this tool.
Google Forms provides you with the opportunity to collect valuable information that can be used to make decisions and improvements in your business, connect with your customers and even get more sales. The information collected is automatically stored in a spreadsheet, which allows you to analyze the data more effectively. It also enables you to track responses as email notifications are sent to you anytime a submission is made. You can use Google Forms to create a:
- Customer Satisfaction Survey Form
- Newsletter Sign up Form
- Event Registration Form
- RSVP Form
- Order Form
- Free Sample Form and much more
All you require to use this fantastic tool is a Google account. With your Google account, you have access to Google forms and all other Google products .
Check out the video below to learn more about Google Forms and how to use it: